Orders
How do I check/track my order status?
After your order is placed, you will receive a confirmation email with a tracking number. You can also visit our Order Tracking page on the website, enter your order number and email address, and see the current status and estimated delivery date. If you have any issues, our support team is always ready to help.
How do I place an order?
Simply browse our collection, choose your favorite flavors and sizes, add them to your cart, and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your purchase. You will receive an order confirmation via email shortly after. It’s quick and secure!
When will my order be processed?
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). During high-volume periods (like launches or sales), processing may take an extra day. You will receive a shipping notification with tracking details as soon as your order leaves our warehouse.
Can I change or cancel my order after it’s placed?
We process orders quickly, so changes or cancellations are only possible within 1 hour after placing the order. Please contact our support team immediately with your order number and request. Once an order is shipped, we cannot modify or cancel it, but you can return it following our return policy.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure. We also offer flexible installment options through third-party services (where available).
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and comply with PCI-DSS requirements. Your payment details are never stored on our servers; they are processed directly by our trusted payment gateways. Your privacy and security are our top priorities.
Shipping & Returns
How long will it take for my order to arrive?
Standard shipping usually takes 3–7 business days within the US. Expedited shipping (2–3 business days) is also available at checkout. International delivery times vary by destination (typically 7–14 business days). You can track your order in real time using the tracking number provided.
What is your return policy?
We want you to love your FitVitalis products. If you are not completely satisfied, you may return unused, unopened items within 30 days of delivery for a full refund. Return shipping is at your expense unless the return is due to our error. Please contact our support team to initiate a return and receive a return authorization.
How do I check/track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier’s website. You can also use our Order Tracking page (found in the footer or under “Help”) by entering your order number and email. If you haven’t received tracking within 3 business days, please reach out to us.
How much does shipping cost?
Shipping costs depend on the delivery method, order weight, and destination. Standard US shipping starts at $5.99, and we offer free standard shipping on orders over $75. Expedited and international rates are calculated at checkout. You can see the exact shipping cost before finalizing your purchase.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location. Please note that customs duties, taxes, and fees may apply depending on your country’s regulations; these are the responsibility of the recipient. For a list of countries we ship to, please check our shipping policy page.
What if my order arrives damaged?
We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours of delivery. Send us a photo of the damaged item(s) and your order number. We will arrange a replacement or issue a refund as quickly as possible. Your satisfaction is our priority.
Help & Support
Below are some of are common questions about orders
How can I contact customer support?
You can reach our support team via email at support@fitvalis.com or through the contact form on our website. We aim to respond within 24 hours on business days. For urgent questions, you can also use the live chat feature available during business hours (9 am – 5 pm EST, Monday–Friday).
Do you have a loyalty program or discounts?
Yes! We offer a loyalty program that rewards you with points on every purchase. Points can be redeemed for discounts on future orders. Additionally, we run seasonal promotions and offer a 10% discount for first-time subscribers to our newsletter. Sign up for our emails to stay informed about exclusive deals.
How can I stay updated on new products?
Follow us on social media (Instagram, Facebook, TikTok) and subscribe to our newsletter. We regularly announce new flavors, limited editions, and special events there. You’ll be the first to know about exciting releases and exclusive discounts.
Do you offer samples or trial packs?
Absolutely! We have single-serving stick packs available for all our protein flavors. You can build your own variety pack and try as many flavors as you like before committing to a full-size bag. It’s the perfect way to find your favorite.
Do you have usage recommendations?
Yes. Our protein powders are versatile: mix one scoop with water or milk for a shake, blend into smoothies, stir into oatmeal or yogurt, or use in baking (pancakes, waffles, muffins). We recommend starting with 1 scoop (about 25g protein) per serving, adjust to your needs. For best results, consume within 30 minutes post-workout or as a meal replacement.
What is "clean protein" and why does it matter?
Clean protein means our products are free from artificial flavors, colors, sweeteners, and unnecessary fillers. We use high-quality, grass-fed whey or beef isolate that is microfiltration-processed to retain only the purest protein. This results in faster absorption, less bloating, and better overall nutrition – exactly what your body deserves.
Is your product suitable for vegans?
Our whey and beef proteins are derived from animal sources, so they are not vegan. However, we are working on plant-based alternatives and will announce them as soon as they are ready. For now, our products are gluten-free and suitable for those who tolerate dairy (whey) or prefer beef protein.
How should I store your products?
Store your FitValis protein powder in a cool, dry place, away from direct sunlight and moisture. Keep the bag sealed after each use. Once opened, we recommend consuming within 2–3 months for optimal freshness. Do not refrigerate, as condensation can affect the texture.
Do you have a recipe guide?
Yes! We have a growing collection of recipes on our website and social media channels. You’ll find ideas for protein pancakes, waffles, smoothie bowls, baked goods, and even savory dishes. Subscribe to our newsletter and follow us to get new recipes delivered straight to your inbox.
Can I use your protein in baking?
Absolutely. Our whey and beef proteins are designed to be heat-stable and work wonderfully in baked goods. Replace up to 25–30% of the flour in your favorite recipes with ProDough protein powder for a protein boost without compromising taste or texture. Check our recipe section for specific guides.
